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Thank you for choosing Ascendia. We are committed to providing you with a seamless shopping experience, including fast and reliable shipping services. Please review our Shipping Policy to understand how we handle the delivery of your orders.

1. Shipping Zones: We currently offer shipping within the United Arab Emirates.

2. Processing Time: All orders are processed within 3-5 business days. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods: We offer fast shipping options to ensure timely delivery of your orders. Our standard shipping time is within one week for addresses within the United Arab Emirates.

4. Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment using the provided tracking information.

At Ascendia, we are committed to your satisfaction with every purchase. Please acquaint yourself with our Returns / Refunds / Exchange Policy for a smooth shopping experience:

1. Returns Eligibility: We welcome returns within 7 days from the date of your original purchase. To qualify for a return, items must be unused, in their original condition, and packaged as received.

2. Refund Process: Upon approval, refunds will be processed to the original payment method. Please allow a brief processing period for the refund to reflect in your account.

3. Exchanges: For defective or damaged items, we facilitate exchanges for the same product. Initiate the exchange process by contacting our customer support team at contact@ascendiastore.com.

4. How to Initiate a Return or Exchange: For returns or exchanges, please reach out to our customer support team at contact@ascendiastore.com. Include your order number and provide a detailed description of the issue, attaching relevant images if possible.

5. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., a defective item). We recommend using a trackable shipping service for your convenience.