RETURNS / REFUNDS / EXCHANGE POLICY

At Ascendia we want you to be happy with what you bought. Here is exactly how returns, refunds and exchanges work.

1. Changed your mind — 14 days. You can return any item within 14 days from the day you receive it, for any reason. The item must be unworn, unwashed and in its original condition with tags attached and in the original packaging, and you will need your receipt or proof of purchase. Trying an item on to check the size, or to check it for a fault, is fine and does not affect your right to return it.

2. Faulty, damaged, incomplete or not as described — the 14 days does not apply. If an item is faulty, damaged, incomplete or different from what is shown on our website, the 14-day window above does not apply. Tell us within 30 days from the day the fault appears, including a fault that was hidden and only appears later. You choose: a full refund of the price, or a free replacement. The choice is yours, not ours. We do not offer repair. We pay the return shipping and we refund your original delivery charge in full. Nothing in this policy takes away any right you already have.

3. What we cannot take back if you simply change your mind. For hygiene reasons we cannot accept a change-of-mind return of underwear, swimwear, or any sealed item once the seal has been opened. Sports bras are not underwear. You can return them if they are unworn, unwashed, and returned with all original tags and packaging attached. This exception does not apply if the item is faulty, damaged, incomplete or not as described. We always take those back.

4. How to start a return or exchange. Email orders@ascendiastore.com or WhatsApp +971 50 457 6417 with your order number and tell us what the issue is, attaching photos if you have them. If your return is accepted we will send you instructions on how and where to send the package. Items sent back without requesting a return first cannot be accepted.

5. Exchanges. If you want a different size or colour, we will collect the item and send you the replacement. A AED 10 collection charge applies to each exchange. The item must come back unworn, unwashed and within the 14 days.

6. Return shipping when you change your mind. A AED 10 collection charge applies to every return and is taken off your refund. We always pay the return shipping when the item is faulty, damaged or not what you ordered — that charge never applies in those cases.

7. The original delivery charge. If you simply change your mind, the delivery charge you paid on the original order is not refunded. If the item is faulty, damaged or not what you ordered, it is refunded in full.

8. Refund process. Once we receive and inspect your return, approved refunds go back to your original payment method within 10 business days. If you paid with Tabby, we refund Tabby: Tabby cancels your remaining instalments and returns anything you have already paid to your card, under Tabby's terms. If you paid with Tamara, we refund Tamara in the same way: Tamara cancels your remaining payments and returns anything you have already paid, under Tamara's terms. For Cash on Delivery orders we will arrange the refund with you directly. Your bank or card issuer may take a few more days to show it.

9. Orders with pre-order items. If your order has both in-stock and pre-order items, the whole order ships once everything is ready. Your 14 days start from the day the order is delivered to you.

10. Policy updates. This policy may be updated from time to time. The version on this page is always the current one.

11. Contact us. Questions about a return? Email orders@ascendiastore.com or WhatsApp +971 50 457 6417 and we will help.

Ascendia for Sports Wear Trading, a Sole Establishment. E-Trader (Commercial) Licence No. 1227868, issued by the Department of Economy and Tourism, Government of Dubai. Dubai, United Arab Emirates.

This policy was last updated on 10 September 2026.