PRIVACY POLICY

Thank you for choosing Ascendia. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website or buy from our online store. By using our website and services, you agree to this policy.

1. Information We Collect
  • Contact information: your name, email address, phone number and delivery address.
  • Payment information: details related to your purchase. We do not store card details. They are processed securely by our payment provider.
  • Order information: your orders, purchases and transaction history.
  • Account information: if you create an account, the details linked to it including your login.
  • Website information: pages you viewed, the device and browser you used, and your approximate location from your IP address.
2. How We Use Your Information
  • Order processing: to take, pack, deliver and support your order.
  • Communication: to contact you about your order and answer your questions.
  • Marketing: only with your consent, to send you offers. You can stop these at any time.
  • Improving our service: to understand what works on our website and make it better.
3. Cookies

Our website uses cookies and similar technologies. Some are essential and make the site work, for example keeping items in your basket and keeping you signed in. Others help us understand how the site is used so we can improve it. You can block or delete cookies in your browser settings, but if you block the essential ones parts of the site will stop working.

4. Data Sharing

We share your personal information only where we need to:

  • Service providers: our delivery partner, so they can bring your order to you, and our payment provider, so your payment can be taken. They receive only what they need.
  • Legal compliance: where we are required to by UAE law, or to respond to a lawful request from a competent authority.

We do not sell your personal information.

5. Keeping Your Information

We keep your order records for as long as we are required to for tax and accounting purposes. Marketing contact details are kept until you ask us to stop.

6. Your Rights
  • Access, correct or delete: ask us for a copy of your information, ask us to correct it, or ask us to delete it.
  • Object: object to how we are using your information.
  • Withdraw consent: stop marketing messages at any time.

To use any of these rights, email Ascendia12@gmail.com. We will reply within 30 days.

7. Data Security

We use security measures to protect your personal information. No transmission over the internet can be guaranteed completely secure, but we take reasonable care to protect what you give us.

8. Children

Our store is not intended for children under 18 and we do not knowingly collect their information.

9. Changes to this Policy

We may update this policy from time to time. The version on this page is always the current one.

10. Who We Are and How to Contact Us

ASCENDIA FOR SPORTS WEAR TRADING, a Sole Establishment, E Trader (Commercial) Licence No. 1227868 issued by the Department of Economy and Tourism, Government of Dubai. Dubai, United Arab Emirates.

For any question about this policy, email Ascendia12@gmail.com.

This policy was last updated on 23 August 2026.