Shipping Policy
Ascendia ships across the United Arab Emirates only. This page tells you exactly what we charge and when your order arrives. If anything here is unclear, email orders@ascendiastore.com or WhatsApp +971 50 457 6417.
1. Delivery charges
All prices on this website are shown in UAE Dirhams (AED) and include all applicable charges. Delivery is charged separately at checkout:
- Free — on every order of AED 350 or more, anywhere in the UAE
- AED 18 — Dubai, Sharjah and Ajman
- AED 25 — Abu Dhabi, Al Ain, Ras Al Khaimah, Umm Al Quwain, Fujairah, Dibba Al Fujairah, Khorfakkan, Kalba and Dibba Al Hisn
Khorfakkan, Kalba and Dibba Al Hisn: your emirate is Sharjah, but these towns are on the east coast and delivery there costs AED 25. At checkout, please choose the delivery option named East coast (Khorfakkan, Kalba, Dibba Al Hisn).
The delivery charge is shown to you at checkout before you pay. We do not add any charge after you have placed your order.
2. Order cut-off
The cut-off is 5:00pm UAE time on a working day. Orders placed after 5:00pm are counted from the next working day.
3. Delivery times
Order before 5:00pm UAE time on a working day and your order arrives:
- Dubai, Sharjah, Ajman, Ras Al Khaimah and Umm Al Quwain — the next working day
- Abu Dhabi, Al Ain, Fujairah, Dibba Al Fujairah, Khorfakkan, Kalba and Dibba Al Hisn — one additional working day
There are no deliveries on Sunday. An order placed on Saturday is delivered on Monday. Orders placed on a UAE public holiday are counted from the next working day.
Delivery times may be longer during UAE public holidays or in bad weather. If your order is going to be late, we will tell you.
4. Payment
We accept card payment online (Visa, Mastercard, American Express, Apple Pay and Google Pay), Tabby, Tamara, and Cash on Delivery. With Tabby you split your order into 4 interest-free payments: the first at checkout and the rest monthly, under Tabby's terms. With Tamara you pay in interest-free monthly payments, under Tamara's terms. If you choose Cash on Delivery, please have the exact amount ready for the courier.
5. Tracking your order
When your order leaves our warehouse, we email you a shipping confirmation. If you want to know where your order is at any point, email orders@ascendiastore.com or WhatsApp +971 50 457 6417 with your order number and we will get an update from the courier for you.
6. Delivery partner
Orders are picked, packed and delivered by our logistics partner. Ascendia remains responsible to you for the order until it reaches you.
7. Delayed or lost orders
If your order is delayed or does not arrive, email orders@ascendiastore.com or WhatsApp +971 50 457 6417. We will trace it with the courier and either deliver it or refund you in full.
8. Returns and the delivery charge
If you change your mind, you have 14 days from receiving your item to return it. A AED 10 collection charge applies to every change-of-mind return and to every exchange, and it is taken off your refund.
If an item is faulty, damaged or not as described, the 14 days does not apply: tell us within 30 days from the day the fault appears, and you choose a full refund or a free replacement. The choice is yours, not ours, and we do not offer repair. No charge applies in those cases.
The delivery charge you paid on the original order is not refunded if you simply change your mind. It is refunded in full if the item is faulty, damaged or not what you ordered.
Please see our Returns, Refunds and Exchange Policy for full details.
9. Contact
Ascendia for Sports Wear Trading, a Sole Establishment. E-Trader (Commercial) Licence No. 1227868, issued by the Department of Economy and Tourism, Government of Dubai. Dubai, United Arab Emirates.
Email: orders@ascendiastore.com or WhatsApp +971 50 457 6417
This policy was last updated on 10 September 2026.
