FAQs

Q1: How can I place an order on Ascendia?

Placing an order is simple. Go to the product you want, choose your size and colour, and click Add to Cart. Follow the checkout steps and your order is on its way. Paying cash? On the payment page choose "Cash on Delivery", the last option under Payment.

Q2: What payment methods do you accept?

We accept Visa and Mastercard. Apple Pay and Google Pay are available on supported devices. You can also split your order into 4 interest-free payments with Tabby: choose "Pay later with Tabby" at checkout, pay the first part today and the rest monthly, and you never pay extra when you pay on time. Tabby decides each approval under its own terms, and refunds on Tabby orders go back through Tabby. Tabby may also show an 'as low as … per month' amount on product pages. That amount is for Tabby's longer monthly plans, and Tabby shows its terms before you confirm. Or choose "Tamara - Monthly payments" at checkout to split your order into interest-free monthly payments with Tamara. Tamara decides each approval under its own terms, and refunds on Tamara orders go back through Tamara. Cash on Delivery (COD) is available anywhere we deliver in the UAE. All prices are shown in UAE Dirhams (AED).

Q3: Can I modify or cancel my order after placing it?

Modifications or cancellations can be made within 24 hours of placing your order. Contact us at orders@ascendiastore.com or WhatsApp +971 50 457 6417 and we will help.

Q4: How do I track my order?

When your order leaves our warehouse, we email you a shipping confirmation. If you want an update at any point, email orders@ascendiastore.com or WhatsApp +971 50 457 6417 with your order number and we will check with the courier for you.

Q5: What is your return policy?

If you simply change your mind, you have 30 days from the day you receive your order to request a return. Items must be unworn, unwashed, with tags on, and in the original packaging, and you will need your receipt or proof of purchase. For hygiene reasons we cannot take back underwear, swimwear, or any sealed item once the seal has been opened, when you are changing your mind. Sports bras are not underwear. You can return them if they are unworn, unwashed, and returned with all original tags and packaging attached. The courier charges AED 10 to collect your piece for every change-of-mind return, and it is taken off your refund. Your first size exchange on each order is free of charge. Any further exchange on the same order is AED 10. If an item is faulty, damaged or incorrect, the change-of-mind rules do not apply, no charge applies, and we look after everything, see Q11.

Q6: Do you offer international shipping?

Not yet. We currently ship within the United Arab Emirates only.

Q7: How long does shipping take within the UAE?

Order before 5:00pm UAE time on a working day and it arrives the next working day in Dubai and the Northern Emirates. Abu Dhabi, Al Ain and the East Coast Emirates take one extra working day. Orders placed after 5:00pm are counted from the next working day. There are no deliveries on Sunday, so an order placed on Saturday before 5:00pm arrives on Monday in Dubai and the Northern Emirates, and on Tuesday everywhere else.

Q8: Do you provide express shipping options?

We offer one delivery service, Standard delivery. Order before 5:00pm on a working day and it arrives the next working day in Dubai and the Northern Emirates, and one working day later in Abu Dhabi, Al Ain and the East Coast Emirates. We do not offer a separate express option at this time.

Q9: Can I change my shipping address after placing an order?

Address changes can be made within 24 hours of placing your order. Email orders@ascendiastore.com or WhatsApp +971 50 457 6417 with your order number and the new address.

Q10: How much is shipping within the UAE?

Delivery is free on every order of AED 250 or more, anywhere in the UAE. Below that it is AED 18 to Dubai, Sharjah and Ajman, and AED 25 to Abu Dhabi, Al Ain, Ras Al Khaimah, Umm Al Quwain and the East Coast Emirates. The exact amount is always shown at checkout before you pay.

Q11: What if I receive a damaged or incorrect item?

Contact us straight away at orders@ascendiastore.com or WhatsApp +971 50 457 6417 with your order number and a photo if you can. Tell us within 30 days from the day the fault appears, including a fault that was hidden and only shows up later. You choose: a full refund, or a free replacement. The choice is yours, not ours, and we do not offer repair. We pay the return shipping and we refund your original delivery charge in full. Nothing on this page takes away any right you already have.

Q12: How can I stay updated on new arrivals?

Subscribe to our newsletter and follow us on social media to hear about new arrivals first.

For anything else, email us at orders@ascendiastore.com or WhatsApp +971 50 457 6417. Ascendia for Sports Wear Trading, a Sole Establishment. E-Trader (Commercial) Licence No. 1227868, issued by the Department of Economy and Tourism, Government of Dubai. Dubai, United Arab Emirates.