FAQs
Q1: How can I place an order on Ascendia?
Placing an order is simple. Go to the product you want, choose your size and colour, and click Add to Cart. Follow the checkout steps and your order is on its way.
Q2: What payment methods do you accept?
We accept Visa, Mastercard and American Express. Apple Pay and Google Pay are available on supported devices. Cash on Delivery (COD) is also available anywhere we deliver in the UAE. All prices are shown in UAE Dirhams (AED).
Q3: Can I modify or cancel my order after placing it?
Modifications or cancellations can be made within 24 hours of placing your order. Contact us at Ascendia12@gmail.com and we will help.
Q4: How do I track my order?
Once your order is on its way you receive a tracking number on WhatsApp. If you want an update at any point, email Ascendia12@gmail.com with your order number and we will check with the courier for you.
Q5: What is your return policy?
If you simply change your mind, you have 14 days from the day you receive your order to request a return. Items must be unworn, unwashed, with tags on, and in the original packaging, and you will need your receipt or proof of purchase. For hygiene reasons we cannot take back underwear, swimwear, or any sealed item once the seal has been opened, when you are changing your mind. Exchanges are free. Your first return on an order is free, and a AED 10 charge applies to a second or further return from that same order. If an item is faulty, damaged or incorrect, the 14 days does not apply and we look after everything, see Q11.
Q6: Do you offer international shipping?
Not yet. We currently ship within the United Arab Emirates only.
Q7: How long does shipping take within the UAE?
Order before 5:00pm UAE time on a working day and it arrives the next working day in Dubai, Sharjah, Ajman, Ras Al Khaimah and Umm Al Quwain. Abu Dhabi, Al Ain, Fujairah, Dibba Al Fujairah, Khorfakkan, Kalba and Dibba Al Hisn take one extra working day. Orders placed after 5:00pm are counted from the next working day, and there are no deliveries on Sunday, so an order placed on Saturday arrives Monday.
Q8: Do you provide express shipping options?
We currently offer one delivery service, Standard delivery, which reaches most of the UAE the next working day. We do not offer a separate express option at this time.
Q9: Can I change my shipping address after placing an order?
Address changes can be made within 24 hours of placing your order. Email Ascendia12@gmail.com with your order number and the new address.
Q10: How much is shipping within the UAE?
Delivery is free on every order of AED 250 or more, anywhere in the UAE. Below that it is AED 18 to Dubai, Sharjah and Ajman, and AED 25 to Abu Dhabi, Al Ain, Ras Al Khaimah, Umm Al Quwain, Fujairah, Dibba Al Fujairah, Khorfakkan, Kalba and Dibba Al Hisn. The exact amount is always shown at checkout before you pay.
Q11: What if I receive a damaged or incorrect item?
Contact us straight away at Ascendia12@gmail.com with your order number and a photo if you can. Tell us within 30 days from the day the fault appears, including a fault that was hidden and only shows up later. You choose: a full refund, or a free replacement. The choice is yours, not ours, and we do not offer repair. We pay the return shipping and we refund your original delivery charge in full. Nothing on this page takes away any right you already have.
Q12: How can I stay updated on new arrivals?
Subscribe to our newsletter and follow us on social media to hear about new arrivals first.
For anything else, email us at Ascendia12@gmail.com. Ascendia for Sports Wear Trading, Sole Establishment, E Trader Licence No. 1227868, Nad Al Sheba 1, Dubai, United Arab Emirates.
