Ascendia ships within the United Arab Emirates only. We do not currently ship internationally.

1. Delivery charges: AED 18 to Dubai, Sharjah and Ajman. AED 25 to Abu Dhabi, Al Ain, Ras Al Khaimah, Umm Al Quwain, Fujairah, Dibba Al Fujairah, Khorfakkan, Kalba and Dibba Al Hisn. Delivery is free on every order over AED 250.

2. Order before 5:00pm: Order before 5:00pm UAE time on a working day and it arrives the next working day in Dubai, Sharjah, Ajman, Ras Al Khaimah and Umm Al Quwain. Abu Dhabi, Al Ain, Fujairah, Dibba Al Fujairah, Khorfakkan, Kalba and Dibba Al Hisn take one extra working day. Orders placed after 5:00pm are counted from the next working day.

3. Weekend: There are no deliveries on Sunday. An order placed on Saturday is delivered on Monday.

4. Payment: Pay by card on the website, or Cash on Delivery when it arrives.

5. Tracking: You receive a tracking number on WhatsApp once your order is on its way.

Questions about your order? Contact us at orders@ascendiastore.com or WhatsApp +971 50 457 6417.

If you change your mind, you have 14 days after receiving your item to request a return.

1. Eligibility: Items must be in the same condition you received them — unworn, unwashed, with tags, and in the original packaging. You will also need the receipt or proof of purchase. For hygiene reasons we cannot take back underwear, swimwear, or any sealed item once opened, when you are changing your mind.

2. How to Start a Return: Contact us at orders@ascendiastore.com or WhatsApp +971 50 457 6417 with your order number. A AED 10 collection charge applies to every change-of-mind return and to every exchange, and it is taken off your refund. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

3. Faulty or Incorrect Items: The 14 days does not apply. Tell us within 30 days from the day the fault appears, including a hidden fault that only shows up later. You choose a full refund or a free replacement — the choice is yours, not ours, and we do not offer repair. We pay the return shipping and refund your original delivery charge in full.

4. Refunds: Once we receive and inspect your return, approved refunds are made to your original payment method within 10 business days.