Ascendia ships within the United Arab Emirates only. We do not currently ship internationally.

1. Shipping Rates: AED 18 to Dubai, Sharjah and Ajman. AED 25 to Abu Dhabi, Al Ain, Ras Al Khaimah, Umm Al Quwain and Fujairah.

2. Order Cut-Off: Orders placed before 5:00pm UAE time are collected the same day. Orders placed after 5:00pm are collected the next working day.

3. Delivery Times: Next working day in Dubai, Sharjah, Ajman, Ras Al Khaimah and Umm Al Quwain. Abu Dhabi, Al Ain, Fujairah, Khorfakkan and Kalba take one extra working day.

4. Weekend: There are no deliveries on Sunday. An order placed on Saturday is delivered on Monday.

5. Payment on Delivery: Cash on Delivery is available.

6. Tracking: You will receive an email from us as soon as your order is on its way.

Questions about your order? Contact us at Ascendia12@gmail.com.

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

1. Eligibility: Items must be in the same condition you received them — unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

2. How to Start a Return: Contact us at Ascendia12@gmail.com with your order number. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

3. Faulty or Incorrect Items: If a fault appears — whether visible or hidden — Ascendia will repair, replace or refund the item in full, at your choice, provided you report it within 30 days of the fault appearing. We pay return shipping when the fault is ours.

4. Refunds: Once we receive and inspect your return, approved refunds are made to your original payment method within 10 business days.