Ascendia ships within the United Arab Emirates only. We do not currently ship internationally.

1. Shipping Rate: Flat rate of AED 15 per order.

2. Dispatch: Orders are dispatched from our Dubai fulfillment center within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed the next business day.

3. Delivery: Delivery typically takes 2–5 business days across the UAE. Cash on Delivery is available.

4. Tracking: Once your order has been shipped, you will receive a confirmation email with tracking details.

Questions about your order? Contact us at Ascendia12@gmail.com.

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

1. Eligibility: Items must be in the same condition you received them — unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

2. How to Start a Return: Contact us at Ascendia12@gmail.com with your order number. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

3. Damages and Issues: Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right.

4. Refunds: Once we receive and inspect your return, approved refunds are made to your original payment method within 10 business days.