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At Ascendia, we recognize that circumstances may arise necessitating order cancellations. Please familiarize yourself with our Cancellation Policy:
1. Cancellation Window: Cancellations can be requested within a 24-hour window from the time of order placement. After this timeframe, orders may have undergone processing, making cancellations challenging.
2. How to Request a Cancellation: To initiate a cancellation, kindly contact our esteemed customer support team at contact@ascendiastore.com. Include your order number and specify the reason for cancellation in your email. We will make every effort to accommodate your request.
3. Pre-Order Cancellations: Pre-orders are deemed final sale. Cancellations for pre-order items are accepted within 24 hours of order placement. Beyond this period, cancellations may not be feasible due to the processing timeline for pre-order items.
4. In-Stock and Pre-Order Combinations: For orders comprising both in-stock and pre-order items, the entire order will be processed upon availability. Cancellations for the entire order can be requested within 24 hours of order placement.
5. Refund Process: Approved cancellations will be promptly refunded to the original payment method. Kindly allow a few business days for the refund to reflect in your account.
6. Changes to Cancellation Policy: Our Cancellation Policy may undergo periodic updates. The latest version will be prominently displayed on our website, complete with the effective date.
7. Contact Us: Should you have any queries or concerns regarding our Cancellation Policy, please reach out to us at contact@ascendiastore.com. We highly value your understanding and cooperation in ensuring a seamless shopping experience.
